HELP CENTER

General Questions

Do you provide support for running the competition?

Basically, we don’t support this. If it’s a big competition, please contact us and we can discuss it.

How can I contact?

Please click the contact button, enter your answer, and an email will be sent to us. We will then send you an email response.

What about A/S if the product breaks down?

Please contact us. We will not be responsible for any damage caused by personal fault.

How much is the shipping fee?

If you purchase more than 2000 dollars, we will send it without shipping fee.
Regardless of the number of purchases, you have to send us an email so that we can give you an invoice.

I need an instruction manual.

1.Click Download on the website.
2. Find the program you use there.
3.There are web guides and video guide buttons under the download button.

How long can I use it after charging it once?

battery can be used for 7-8 hours. It can cover a one-day schedule of the competition.

Is it WT-certified product?

No, but we were a partner company that developed and manufactured KFNP products. We have been manufacturing Taekwondo products for more than 10 years. We don’t want the price to go up with WT certification. This will be a burden to the consumer. We want the market for Taekwondo electronic protector to grow globally.

What nationality is the company from?

Our company is based in South Korea.

Poomsae

How do I create an account?

Once you purchase a new program, we will send you the code you need to run for the first time. For more information, click Contact.

I bought a 1 month account, does it only deduct time when I log in?

No, it’s real time. If you buy a product for 1 month, you need to buy a new product after 1 month in real time.

What is cutoff and win match?

A cutoff is a fast-paced game rule in units of four or six players. the judges score players at the same time. WinMatch is a feature that automatically generates new matches between winners based on match results recorded on the same day in the program.

Sparing iCross

I want to change the location of chung and Hong on the screen.

Click the reverse button on the operator’s screen! The screen magically changes.

Why can’t I use modern products?

The reason why the product cannot be cross-used is that the chipset has changed.ISS (Modern Product Program) has also been updated. You can use that program.

ISS

Is it possible to purchase an older version(Modern)?

Modern products are no longer produced. For more information, please contact us

Power taekwondo

What is the difference between the old and new versions?

The old and new versions use different products.When download, check the image in the pop-up